Refund and Returns Policy
Thank you for shopping at GinnieMini. We strive to provide you with the best possible shopping experience. If you are not satisfied with your purchase, please refer to our refund and returns policy below:
Eligible for Return
- Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us within 7 days of receiving the item. We will provide you with instructions on how to return the item and process a refund or replacement.
- Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving the item. We will provide you with instructions on how to return the item and process a refund or replacement.
- Unopened and Unused Items: Unopened and unused items can be returned within 7 days of purchase for a refund or exchange.
Not Eligible for Return
Personalized or Custom Items: Personalized or custom items cannot be returned.
Sale Items: Sale items are final and cannot be returned or exchanged.
Perishable Items: Perishable items cannot be returned.
Return Process
- Contact Us: Please contact our customer service team at info@ginniemini.com to initiate a return.
- Obtain Return Authorization: You will be provided with a return authorization number.
- Package the Item: Carefully package the items in its original packaging, including all accessories and documentation.
- Shipping: You are responsible for the cost of return shipping. Please ensure that the item(s) are shipped using a traceable shipping method.
- Provide Tracking Information: Please provide us with the tracking information for your return shipment.
Refund or Exchange
Refund: Upon receipt of your returned item(s), we will inspect them to ensure they meet our return criteria. If eligible, we will process a refund to your original payment method. Please allow [Number] business days for the refund to be processed.
Exchange: If you would like to exchange an item for a different size, color, or style, please contact us to arrange the exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have any further questions or concerns, please do not hesitate to contact our customer service team.